Shipping policy

Order Processing

We aim to process all orders within 1–3 business days. Our daily order cutoff time is 2:00 PM Eastern Time (ET).

Certain factors may affect processing times, including incomplete payments, missing or incorrect address information, or increased demand during busy seasons. If additional information is required, we will contact you by email before processing your order to help ensure successful delivery.

Shipping Times

Estimated shipping times are:

  • United States: 7–10 business days

  • International destinations: 10–14 business days

Please note that delivery times are estimates and may be affected by circumstances beyond our control, including:

  • Adverse weather conditions

  • Holiday periods

  • Carrier delays or operational errors

  • Customs clearance procedures

Although Hudson Alden cannot control these circumstances, we will make every reasonable effort to keep you informed using the latest information available to us.

Order Tracking

Tracking is included with every order. Once your order has shipped, you will receive a shipping confirmation email containing your tracking number.

Please allow 1–3 business days for tracking information to become active, depending on the carrier.

Taxes and Duties

Your order total does not include any customs duties, import taxes, or additional fees that may be imposed by the destination country. These charges, where applicable, are the responsibility of the customer.

For further information regarding potential charges, please contact your local customs authority before placing an order.

Important: Hudson Alden cannot be held responsible for delays caused by customs clearance in the destination country. The release of a package is determined solely by the relevant customs authorities and remains outside our control.

Order Cancellations

If you wish to cancel your order after payment, please contact us as soon as possible. We are happy to assist with cancellation requests submitted within 24 hours of the order being placed.

After this period, your order may already have entered processing or been shipped, and cancellation may no longer be possible. If your order has already shipped, you may request a return after it has been delivered, subject to our Return Policy.

Fulfillment

To provide efficient delivery and maintain product availability, Hudson Alden works with multiple fulfillment centers. Depending on the product and available inventory, your order may be shipped from a facility located in the United States or internationally.

Items from the same order may occasionally be shipped separately and arrive in different packages.